Frequently Asked Questions

Archive 2025-2026

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To get your ID card, please read these Aetna ID Card Instructions

Additional Resources

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall: 07/22/2025 - 09/16/2025

Spring/Summer: 10/17/2025 - 02/01/2026

Summer: 03/27/2026 - 05/26/2026

Online Enrollment

If you are an F or J International student, you will be enrolled by your school automatically unless you receive an approved waiver.  If you wish to submit a waiver - click here

Students with a Qualifying Life Event

Claims

Regulatory Notices

Dental Option

Optional Dental Plan

Offered in partnership with Guardian Dental

Contact

Enrollment Information

Academic HealthPlans, Inc.
P.O. Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (888) 407-0445
Customer Service
1 (800) 556-1555
24-Hour Nurse Line

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6AM - 7PM PST

Telehealth Solution

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program