Frequently Asked Questions

Archive 2023-2024

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To get your ID card, please read these Aetna ID Card Instructions

Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Online Enrollment

Online Enrollment Guide

If you are an F or J International student, you will be enrolled by your school automatically unless you receive an approved waiver.  If you wish to submit a waiver - click here

Sports Rider Enrollment (Domestic Intercollegiate Athletes Only)

Students with a Qualifying Life Event

Claims

Regulatory Notices

Enhanced Products

Contact

Enrollment Information

Academic HealthPlans, Inc.
P.O. Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (888) 407-0445
Customer Service
1 (800) 556-1555
24-Hour Nurse Line

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision - AcademicVisionCare

This service is not administered by Academic HealthPlans.

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected